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https://app.arcade.software/share/CaO3sHx42pyHVWvbxhPY
By tagging PSDs with the correct channel, the system can filter and surface the right formats downstream when you generate campaigns.
| Problem | Quick Fix |
|---|---|
| Images Not Editable | Ensure the layer is named image and uses a shape mask. |
| Text Breaking the Layout | Verify that text bounding boxes are appropriately sized to accommodate varying text lengths. Adjust auto-resize settings if necessary. |
| Font Not Displaying Correctly | Confirm that all template fonts are uploaded to Brand DNA → Fonts. Missing fonts will default to a fallback, potentially disrupting the design. |
| Missing Layers After Import | Check for hidden or locked layers in the PSD before importing. Only visible and unlocked layers are processed. |
| Elements Shifting After Import | Ensure all elements are aligned to grids or guides in Photoshop. Misalignment can cause shifts during import. |
| Background Imported as Image | Replace image-based backgrounds with shape layers filled with the desired colour. This allows for easier edits and maintains design flexibility. |
| Image Swapping Issues | Confirm that images intended for swapping are placed within shape masks, not clipping masks or flattened layers. Test by swapping images to ensure they fit correctly within the designated area. |
| Low-Resolution Image Alerts | Use high-quality images to prevent low-DPI warnings. We can handle images up to 4096x4096 pixels during editing, but higher resolutions can be used during export. |
| Text Too Close to Edges | Adjust text boxes to ensure content doesn't sit too close to bleed or safety lines, preventing potential cropping issues during printing. |
| Browser Compatibility Issues | We supports modern browsers. Ensure you're using the latest version of a supported browser. |
